REFUND POLICY

Returns 

We allow returns within 14 days of your purchase.If it passes 14days, you will not be eligible for a refund or return.

To be eligible for a return the products must be in their new condition and unused.

Any item not in its original and unopened condition, is damaged or missing parts for reasons not due to our error cannot be returned.

Refunds

Once your item has been returned to us, we will inspect it to see it’s unused and undamaged. Once approved we will refund your item and you’ll receive a refund notification email. This refund usually takes a few days to process and return to the original method of payment. 

Late or missing refunds

If you think you haven’t received your refund, we urge you to check again. Then if you still haven’t, you should get in touch with your credit card company. It may take a little longer than expected. If you’ve done all this and still haven’t received your refund you can email us at contact@theheavenshop.net

Sale items 

We don’t allow sale items to be refunded.

Exchanges

We exchange any items if they’re damaged or defective. If you need an exchange for the same item, contact us on contact@theheavenshop.net

Shipping 

To return your product you should contact us at contact@theheavenshop.net. We will then give you instructions on how and where to return it.

You will be responsible for the cost is shipping out the return item. Shipping costs are non-refundable.